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Position Summary:

Position responds to crisis hotline calls and provides support and safety for program participants.

Relationships and Contacts:

Within the organization: Initiates and maintains professional working relationships with staff throughout the organization including peers, directors, senior and executive management.
Outside the organization: Initiates and maintains professional working relationship with shelter clients, visitors and volunteers.

For faster consideration, please use the link below to apply:
https://apply.appone.com/job/690e3ee335041134c826a0d1

Essential Responsibilities:

Assesses need of callers for emergency shelter, determines eligibility for intake and develops transportation plan to shelter.
Provides supportive interactions and information on the dynamics of domestic violence to shelter residents.
Maintains accurate and confidential records for each client, documenting resident behaviors, incidents, interactions, and progress in consistent and ethical manner on a daily basis.
Conducts intake, orientation, exit interviews, and safety planning with shelter residents in appropriate/timely manner.
Monitors building status and cleanliness, reporting malfunctions and ensuring building is kept clean.
Identifies barriers to success and makes appropriate referrals.
Monitors resident activity throughout shelter and manages conflict through appropriate intervention.
Monitors and secures physical environment to maximize safety of residents, implementing appropriate reactions to security threats as needed.
Develops an understanding of agency and program policies and procedures, implementing appropriately and interpreting to residents and volunteers.

Additional Responsibilities:

Provide support to visitors and volunteers.
Available to respond to shift openings and be onsite within an hour, in accordance with pre-scheduled availability.
Attends program staff meetings and other meetings as requested.
Responds in a timely manner to all shift availability notice.
Performs other duties as assigned.

Minimum Requirements:

Education and Experience:

High school diploma or equivalent and minimum six months related experience required; Bachelor’s in Counseling or a related mental health field preferred.

Physical Requirements:

While performing the duties of this job, the employee must be able to communicate with peers/general public, clients, and/or vendors.
Ability to carry materials with various weights up to 25 lbs.
Ability to navigate the work environment and remain in a position for extended periods of time, with or without reasonable accommodation.
Ability to type and use standard office equipment.
Strong verbal and written communication skills.
Adaptable to work environments with fluctuating noise levels.

Other Requirements:
Must possess and maintain a valid driver’s license, motor vehicle insurance that complies with local laws, and a clean motor vehicle report (MVR).

Skill Competencies:

Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with callers.
Ability to speak concisely and effectively communication needs and information.
Demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to assess serious issues.
Sensitivity to the needs of battered women and their children.
Excellent organizational and time management skills.
Excellent oral and verbal communication skills analyzing problems and presenting solutions to a various staff and clients.
Ability to exercise sound judgment and discretion.
High follow through and attention to detail.
Resourceful, creative and problem solver.
Strong belief in the YWCA and ability to convey its importance.

YWCA Nashville & Middle Tennessee reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

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Apply for DV Advocate PRN at YWCA Nashville & Middle Tennessee